Two factor authentication

Two-factor authentication

Two-factor authentication (2FA) is a way to improve security, and prevent unauthorized persons from accessing your Trust account.

Practically, 2FA means storing a secret inside an authenticator, usually on a mobile phone, and exchanging a code from the authenticator when trying to log in.

This means an unauthorized user would need to guess the account password and have access to the authenticator, which is a more difficult proposition.

Requirements

Phone-based authenticators are the easiest and most commonly used. Examples include:

• Authy

• FreeOTP

• Google Authenticator

• LastPass Authenticator

• Microsoft Authenticator

Password managers are another option. Common examples include:

• 1Password

• Bitwarden,

Note: The remainder of this document uses Google Authenticator as an example, as it is one of the most commonly used. This is not an endorsement of the product.

Two-factor authentication setup

This generates a Security Control pop-up window that requires password confirmation to continue. Enter the appropriate password, then click Confirm Password. Next, a Two-Factor Authentication Activation pop-up window appears, with a QR code.

Using the desired authenticator application, scan the QR code when prompted.

If scanning the screen is not possible (e.g. the setup is being completed on the same device as the authenticator application), click on the provided Cannot scan it? link, or copy the secret to manually set up the authenticator.

Afterwards, the authenticator should display a verification code.

Enter the code into the Verification Code field, then click Activate.

Logging in

To confirm 2FA setup is complete, log out of the Trust Console.

On the login page, input the email and password, then click Log in. On the Two-factor Authentication page, input the code provided by the chosen authenticator in the Authentication Code field, then click Log in.